PRIVACY POLICY – GROOM BARBERS BALHAM
Last updated: [Add date]Groom Barbers Balham (“we”, “our”, “us”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or use our services.By using our website or booking an appointment, you agree to the practices described in this policy.

‍1. Who We Are
Groom Barbers Balham
Address: 191A Balham High Rd, London SW12 9BE
Email: emre@groombykilic.co.uk
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Data Controller: Groom Barbers Balham Management

‍2. Information We Collect
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‍2.1 Information You Provide
• Name
• Email address
• Phone number
• Booking details (date, service type, barber)
• Payment information (handled by third-party providers; we do not store card details)
• Messages submitted through forms

2.2 Information Collected Automatically
• IP address
• Browser type and device
• Pages visited
• Cookies and analytics data

2.3 Loyalty and Marketing Systems‍
If you join our loyalty scheme or redeem an offer:
• Pass usage data
• Visit history
• Coupon and reward activity

‍3. How We Use Your Information
• Manage bookings and appointments
• Send confirmations and reminders
• Operate loyalty programmes and discounts
• Respond to enquiries
• Improve our services and website
• Send marketing messages (only with consent)
• Maintain security and prevent fraud
• Comply with legal obligations

‍4. Legal Basis for Processing (UK GDPR)
• Contract: to fulfil your booking or service
• Consent: for marketing messages
• Legitimate interests: improving operations and customer experience
• Legal obligation: when required by law

‍5. Sharing Your Data
We only share your data with trusted service providers necessary to operate our business, including:
• Booking systems
• Payment processors
• Marketing platforms
• Loyalty pass providers
• Website hosting and analytics tools

We do not sell your data.

‍6. Data Storage and Security
We use secure systems and measures to protect your personal data, including encrypted connections and limited internal access.
We retain your data only for as long as needed to fulfil the purposes outlined in this policy, unless a longer period is required by law.

‍7. Cookies
Our website uses cookies to:
• Remember preferences
• Improve performance
• Support analytics
• Enhance security

You can control cookies through your browser settings.

‍8. Your Rights (UK GDPR)
You have the right to:
• Access your personal data
• Request corrections
• Request deletion
• Restrict or object to processing
• Withdraw consent at any time
• Request a copy of your data in a portable format

To exercise your rights, contact us at:
emre@groombykilic.co.uk

‍9. Children’s Privacy
We do not knowingly collect personal information from individuals under the age of 16 without parental consent.

‍10. External Links
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.

‍11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

‍12. Contact Us
For any questions about this Privacy Policy or your data, please contact:
Groom Barbers Balham
191A Balham High Rd, London SW12 9BE
Email: emre@groombykilic.co.uk

SMS Terms & Conditions – Groom Barbers Balham
‍By subscribing to SMS updates from Groom Barbers Balham, you agree to the following terms
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1. What You Consent To
By providing your mobile number and opting in, you agree to receive text messages from Groom Barbers Balham. These messages may include:
• Appointment confirmations
• Appointment reminders
• Promotions, offers and discounts
• Loyalty pass updates
• Important service notifications

Message frequency may vary.

‍2. Opting Out
You can stop receiving SMS messages at any time by replying STOP to any message.
After doing so, you will receive a final confirmation message and will no longer receive SMS communications.

‍3. Message and Data Rates
Standard message and data rates may apply depending on your mobile plan. Groom Barbers Balham is not responsible for any charges imposed by your network provider.

‍4. Privacy
Your mobile number will only be used for the purposes described in these terms.
We do not sell or share your phone number with third parties.
For full details, please refer to our Privacy Policy.

‍5. Customer Support
If you have questions about our SMS service, contact us at:
emre@groombykilic.co.uk
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6. Eligibility
You must be at least 16 years old to subscribe to SMS updates.

‍7. Network Disclaimer
Delivery of text messages may be delayed or impacted by your carrier. Groom Barbers Balham is not responsible for delayed or undelivered messages.

‍8. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The most recent version will always be available on our website.
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